Customer Service Representative
This full-time, remote Customer Service Representative (CSR) role focuses on ensuring customer satisfaction and smooth communication throughout the entire purchasing process. The ideal candidate is experienced, proactive, and can troubleshoot issues efficiently, preferably with a background in flexographic prepress and printing.
Summary of Company
Our client specializes in providing comprehensive packaging equipment solutions to the food packaging industry. Their services include preventative maintenance, equipment installation, training, tooling design, and more. They focus on improving productivity, reducing downtime, and optimizing efficiency for their clients. The company culture emphasizes reliability, innovation, and quality service. Their core values include customer-centric solutions, integrity, and a commitment to continuous improvement.
Main Duties & Responsibilities, Key Skills & Educational Requirements:
Main Duties:
Key Skills:
Education/Experience:
- Manage order entry, shipping, invoicing, and vendor coordination.
- Oversee purchasing processes, including inventory management and agreement execution.
- Resolve customer issues promptly and communicate effectively with stakeholders.
Key Skills:
- Flexographic printing knowledge
- Strong problem-solving abilities
- Excellent communication skills
Education/Experience:
- Relevant customer service experience in the packaging industry
Benefits:
Full comprehensive benefits package
Location:
Remote | Greater Evansville Area - Indiana
Position Code: PHE-PM | CSR-01 | ELB-REM
